My Cart

Close
FREE Worldwide Shipping on orders over $80

QUESTIONS & ANSWERS

HOW TO USE

How can I use AVVA Dip Powders?

AVVA Dip Powder kits are designed for home use and it's pretty simple to use them. Just follow the instructions delivered along with the kits and you can also follow this video we made:

https://www.youtube.com/watch?v=zJuAIs0v23g&t=23s

Why is my AVVA Top Coat taking a long time to dry or not drying with a shiny finish?

After the AVVA Activator is applied, let it dry for 2 minutes exactly before you apply the first coat of AVVA Top coat - step III. The first coat of AVVA Top coat is to be applied thin and fast. The second coat is to be applied right away moving at a steady swift pace. This is BEST done one hand at a time.

After filing, before the AVVA Top coat - step III, use a small piece of paper towel to wipe the nail down with acetone, it helps with the smoothness. It will make a big difference.

Why does my AVVA Top Coat-step III have streak marks on the surface and it's clumpy?

The matte streak marks are from applying the finish gel outside of the recommended timeframe after the second step AVVA Activator is applied or the first coat of step III AVVA Top Coat shine too slowly. 

How do I remove AVVA Dip Powders?

AVVA Dip Powders are removable in under 10 minutes Please follow the exact steps provided in our video:
https://www.youtube.com/watch?v=uQw2383L3m8 

The lid on my AVVA Base Coat-step I or AVVA Top Coat-step III is stuck, what happened?

AVVA Base Coat and Top Coat are strong adhesives. You will need to be careful to NOT get any product on the neck of the bottle. Doing so can seal the lid shut making it very hard to open. The neck and rim will need to be cleaned thoroughly with acetone, WITHOUT dripping any acetone into the bottle. This should ideally be done after each use. After it is cleaned, you may use a cuticle oil or vaseline to rub a small amount on the bottle neck helping it to open easier on the next use (also avoid dripping any into the bottles).

Do not use warm water to “loosen” the lid. The bottles are light & temperature sensitive. Both can have a negative impact on the liquid inside, especially the warmth/heat. NEVER use pliers to open a bottle. NEVER soak the bottle lid in acetone. NEVER bang the bottle on anything to "loosen" the lid. One solution would be to use a napkin to open it and then apply the instructions mentioned earlier for future uses.

ORDERING 

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept MasterCard, Visa, American Express, Discover, JCB, Maestro, Union Pay, Elo, Hiper, Hipercard and PayPal. We do not accept returns, exchanges or refunds. All sales are final.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Please note that any orders that have already been packed or shipped cannot be canceled.

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter "?" to "c".

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.

You can track your order at Order Tracking.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.

 

Join our Mailing List

Sign up to receive our daily email and get 50% off your first purchase.

My Cart

Subtotal: $0.00

Your cart is currently empty.